Sams'tru I reviewed the serial numbers registered under your e-mail address and you have both retail upgrade and volume license serial numbers registered under your account. you must use the suite's installation file (and you can choose to only install one program from the suite). that won't work even though photoshop is included in that suite. eg, using a cs6 suite serial number with a photoshop cs6 installation file. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.Ĭommon mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).Īnd one of the most common is using a program installation file with a suite's serial number. Assuming you're using a valid adobe serial number (6 groups of 4 numbers and confirmed by adobe france), you have a mismatch between your installation file and serial number.
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